Returns & Exchanges

At The Monastery Store, we want you to be completely satisfied with your home sanctuary items. If a product does not meet your expectations, you may return it within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal or contact our guest services team with your order number to begin the return authorization process.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.